Shopping & Orders
Simply browse our collections, select your preferred items, choose your size, and add them to your cart. Once you’re ready, proceed to checkout and follow the prompts for shipping and payment.
No, you can check out as a guest. However, creating an account allows you to track orders easily, save your details for future purchases, and receive early access to new collections.
We begin processing your order as soon as it’s confirmed to ensure quick delivery, so modifications or cancellations are only possible within the first 2 hours. Please contact us immediately if you need changes.
Yes. Every Jumel order is packaged in our signature box, with the option to add a handwritten note for gifts — because presentation matters as much as the product.
Once your order ships, you’ll receive an email with a tracking number and link so you can follow its journey to your door.
Products & Sizing
Each product page includes a detailed size guide to help you choose the perfect fit. If you’re between sizes, we recommend sizing up for a more relaxed silhouette.
Jumel garments are designed with comfort and style in mind. Many pieces feature a slightly relaxed fit for effortless elegance, but always refer to our size guide for exact measurements.
We work with premium fabrics — from pure linen to high-quality cotton blends — chosen for their comfort, durability, and timeless appeal.
Some styles are seasonal and produced in limited quantities. Once they sell out, they may not return, so we recommend securing your favorites early.
Not at the moment, but we are exploring bespoke services for future collections.
Shipping & Delivery
We currently ship within Egypt and selected international destinations. International shipping options will be shown at checkout.
We offer free shipping on all orders, with a shipping fee only applied on returns & exchanges.
Orders within Egypt typically arrive within 3–5 working days.
Unfortunately, we don't offer them at this moment.
Your items will arrive in Jumel’s signature packaging — a sturdy, elegant box with branded tissue and careful folding to preserve the garment’s shape.
Returns & Exchanges
We accept returns within 14 days of delivery, provided items are unworn, unwashed, and in their original condition with all tags attached.
Simply contact our customer care team with your order number and reason for return, and we’ll guide you through the process.
Once we receive and inspect your returned item, refunds are processed within 5–7 working days to your original payment method.
Sale items can be exchanged but are not eligible for refunds, unless they arrive damaged or faulty.
Yes, exchanges are available for size or color changes, subject to stock availability.
Brand & Care
Jumel blends timeless design, modern elegance, and premium fabrics to create versatile pieces that move effortlessly with you — from workdays to weekends. No excess, no noise, just clothing made right.
Care instructions are included with every item. Most linen pieces should be washed on a gentle cycle and air-dried for longevity, while delicate items may require dry cleaning.
Our pieces are designed in Egypt and produced by trusted partners who share our commitment to craftsmanship and quality.
We work with select suppliers who follow ethical production standards and continuously explore ways to reduce our environmental footprint.
Please email our brand team at [info@jumelofficial.com] with details of your request, and we’ll get back to you promptly.